Refund policy

Effective Date: 8/4/2025
Business Name: Made New Naturals
Contact: madenewnaturals@gmail.com

Our Satisfaction Guarantee

We want you to truly love your Made New Naturals products — and we stand behind that with our "Love it or let us make it right — your satisfaction is our priority" promise.

If you're not satisfied, please reach out so we can make it right.

Here's How It Works

  • Store Credit is Our First Step:
    We’re happy to offer store credit or a product exchange if something doesn’t work out — no need to return the product.

  • Full Refunds Available (When Needed):
    If we can’t make it right with a replacement or store credit — or if your order arrived damaged or incorrect — we will gladly issue a full refund to your original payment method.

What We Ask

  • Contact us within 14 days of receiving your order

  • Send us your order number and a brief explanation

  • If your item arrived damaged or defective, attach a photo

  • We may ask a few follow-up questions so we can improve in the future!

Important Notes

  • Due to the personal nature of our skincare products, we do not accept physical returns, even for unused items.

  • Refunds or credit are not issued for damage caused by improper storage (i.e. left in hot mailboxes).

  • This policy is subject to change based on excessive or abusive claims.

Contact Us

We’re here to help — email us at madenewnaturals@gmail.com and we’ll respond within 2 business days.

Megan Tresnak
Owner, Made New Naturals
8/4/2025

 

 

Product Recall Policy
Effective Date: 8/4/2025
Business Name: Made New Naturals
Contact: madenewnaturals@gmail.com

1. Purpose

This Product Recall Policy outlines the procedures and responsibilities for the identification, communication, and resolution of product recalls to protect consumer safety, ensure regulatory compliance, and maintain public trust in our brand.

2. Scope

This policy applies to all products manufactured, packaged, labeled, and distributed by [Business Name]. It includes products sold directly to customers, through retail partners, or via third-party platforms.

3. Definition of a Recall

A product recall is a request to return, exchange, or destroy a product due to safety concerns, mislabeling, contamination, or any condition that could potentially cause harm or does not meet regulatory requirements.

4. Recall Triggers

A recall may be initiated under the following circumstances:

  • Discovery of a health hazard or adverse reaction

  • Ingredient or labeling errors (e.g., allergens not disclosed)

  • Contamination (e.g., mold, bacteria)

  • Manufacturing or packaging defects

  • Regulatory or legal request by a governing authority

5. Recall Authority and Responsibility

The business owner (or designated quality control officer) holds the authority to initiate a recall. Responsibilities include:

  • Evaluating the risk level

  • Notifying affected customers and/or retailers

  • Reporting to regulatory agencies if applicable

  • Documenting the process thoroughly

6. Recall Procedure

If a recall is deemed necessary, the following steps will be taken:

Step 1: Initiation

  • Identify the lot number(s), affected batch, and quantity

  • Document reason and scope

Step 2: Internal Notification

  • Notify all relevant team members and suppliers

  • Halt distribution/sales of affected product

Step 3: Customer Notification

  • Contact customers via email, phone, or mail

  • Provide instructions for safe disposal or return

  • Offer refund, replacement, or store credit as appropriate

Step 4: Regulatory Notification

  • If required, report the recall to the FDA or relevant authority within 24 hours

Step 5: Documentation

  • Maintain records of:

    • Reason for recall

    • Batch/lot affected

    • Quantity recalled

    • Method of communication

    • Resolution provided

    • Corrective actions implemented

7. Corrective and Preventive Actions

Following a recall, [Business Name] will:

  • Investigate the root cause

  • Implement corrective actions to prevent recurrence

  • Update quality control procedures or supplier protocols if needed

8. Communication Channels

Customer alerts will be communicated via:

  • Email and/or SMS

  • Website banner or announcement

  • Social media (if deemed appropriate)

  • Phone calls for urgent or high-risk issues

9. Record Retention

All recall records will be retained for a minimum of 2 years from the date of the recall resolution.

10. Policy Review

This policy shall be reviewed annually and updated as needed to ensure continued safety and compliance with evolving regulations.

Signed:
Megan Tresnak

Owner & Founder
8/4/2025