FAQs
š§¼ Frequently Asked Questions
Made New Naturals ā Simple. Clean. Intentional.
Ā General Questions
What is Made New Naturals?
Made New Naturals is a small-batch skincare brand rooted in faith and built on transparency. We handcraft tallow-based products using minimal, nourishing ingredientsāno fillers, no synthetics, no shortcuts.
What makes your products different?
We donāt outsource rendering or buy pre-processed tallow. We render our own suet from locally sourced Michigan cattle, formulate intentionally, and share our process openly on social media. What you see is what you getāreal, clean skincare.
šæ Ingredients & Product Use
Why do you use tallow?
Tallow is one of the most skin-compatible ingredients available. Itās rich in vitamins A, D, E, and K, and its structure closely mirrors our skinās natural oilsāmaking it perfect for dry, sensitive, or irritated skin.
What ingredients do you use?
Our ingredients vary by product but may include:
ā¢ Hand-rendered beef tallow (from Michigan-raised cattle)
ā¢ Jojoba oil (gentle and balancing)
ā¢ Coconut oil (used in soaps for lather and cleansing)
ā¢ Essential oils (only in select products; always age-labeled)
ā¢ Vitamin E oil (used in some balms to extend shelf life)
We do not use avocado oil, preservatives, or added fragrance. Full ingredients are listed on each product page.
Can I use your products on my baby or during pregnancy?
Yes! Our unscented whipped tallow balm is safe for use on babies and during pregnancy. Always consult your healthcare provider if you're unsure. Essential oil products are labeled with appropriate age guidance.
How do I use the whipped tallow balm?
Scoop a small amount with clean, dry fingers and massage into skin. A little goes a long way! Use on hands, face, feet, baby bottoms, bug bites, sunburns, and more.
š§ Storage & Shelf Life
My balm meltedāwhat should I do?
Melting is completely normal in hot weather. Hereās what to do:
š Give it a stir, then pop it into the fridge for a short time, checking the consistency. Once it firms up, let it come to room temperature. The texture should return to normal. Itās still safe and fully effective.
Why does the texture look different sometimes?
Every balm is handcrafted in small batches using simple, real ingredients. Since we donāt use any synthetic fillers to force a uniform texture, natural tallow can occasionally form tiny beads when exposed to temperature changes.Ā This is normal and expected with pure, unrefined fats. These little specks melt instantly into your skin and donāt affect how nourishing or soothing the balm is. Itās just part of working with God-made ingredients instead of lab-made ones.
How long do your products last?
Our products last 6ā12 months, depending on storage.
ā¢ Balms with vitamin E (like our scented balms) have a longer shelf life
ā¢ Products without vitamin Eālike the unscented balm, lip balm, on-the-go stick, and soapsāare best used within 6 months
How should I store it?
Store in a cool, dry place. Keep lids tightly closed and avoid getting water or dirty hands inside the jar.
š„ Rendering & Sourcing
Is your tallow grass-fed?
We intentionally choose not to label our tallow as āgrass-fed.ā The term is widely used but not regulated, especially in skincare. Companies may use pre-rendered tallow labeled grass-fed without knowing its origināor only include a small percentage of grass-fed fat.
At Made New Naturals, we prioritize transparency over buzzwords.
We source our suet directly from Ā Michigan-raised cattle, and we render it ourselves using wet and dry methods.
š½ļø You can even watch our rendering process on Instagram and Facebookāwe regularly post videos showing exactly how itās done.
š¦ Shipping & Returns
Where do you ship?
We ship within the United States. Shipping is free on orders over $70.
When will my order ship?
Orders are typically processed and shipped within 3ā5 business days. Youāll receive tracking info by email once it ships.
Do you accept returns?
Because we sell skincare, we canāt accept returns. However, we do offer store credit or a refund in special cases. If thereās an issue, reach outāwe want you to love your experience.
š Our Faith & Mission
What does "Made New" mean?
Our name reflects both our approach to skincare and our personal values.
We believe in:
ā¢ Getting back to whatās natural and good
ā¢ Honoring the way our bodies were created to heal
ā¢ Serving our community with transparency and faith
Inspired by Psalm 139:14, we believe you are fearfully and wonderfully madeāand the products you use should reflect that truth.
Every batch is handcrafted with prayer, care, and a deep desire to serve you and your family well.
Ā
Giveback + Stewardship
At Made New Naturals, we believe business can be a tool for service, stewardship, and care for others. This brand was built with the intention to serve not only families with sensitive skin, but also those walking through difficult seasons.
We commit to giving up toĀ 10% of net profits monthlyĀ throughĀ In His Hands ā a ministry initiative of Made New Naturals. This initiative supports miscarriage bears,Ā and encouragement for mothers/families experiencing pregnancy and infant loss.
In His HandsĀ is not a separate nonprofit or charity. It is a ministry initiative funded directly through Made New Naturals as part of our ongoing commitment to operate with integrity, consistency, and faith-led purpose. Follow our social media accounts to learn more.
Still have questions?
Message us anytime via our Contact Page or find us on social media. We're always happy to help!